Pharmacy Management: Attracting and Retaining Employees

Done well, it can help you maintain productivity while you are hiring to fill gaps in your team. With some thought and planning, it can even increase employee morale, and create greater loyalty which leads to long term employee relationships within your business. Let’s look at some best practices to help retain and attract employees that will encourage positive growth for your entire Pharmacy team.

1. Write a clear and accurate job description

A well-developed job description will help tremendously as applicants can clearly identify if this is a position that fits their training, skills, experience and interest. It will save time for you as applicants self-select based upon what they are looking for in a position and how they align with the expectations of the job. Your job descriptions should paint a picture of what the applicant will be doing day to day, the non-negotiable skills or training that are required plus the “nice to have” experiences or skills a truly ideal candidate may possess. Be realistic and clear in what the work will look like and your expectations. It will save you and the prospective employee from wasting each other’s time.

2. Be proactive through networking

Perhaps you don’t have any positions that you need to fill today. Congratulations! While your staffing needs are fully met right now, it is a great time to reach out into your community and network. Make your presence known as an excellent employer within the community. As you connect with pharmacists and other professionals in your area, your business will be in a better position to fill any staffing vacancies that arise in the future.

3. And if you are short-handed, remember to reward

If you are actively trying to hire and have a few gaps in your team, you are probably pretty stressed. Not only are you having to jump in to fill in the gaps and work extra hours, you are also sourcing and interviewing potential candidates. It’s exhausting – and not just for you. Your current employees are also probably having to carry more than a normal workload and feeling the strain. As difficult as it may be to remember to do this, prioritize taking the opportunity to show your gratitude to the team you already have in place. Of course you are going to be paying them for any additional hours worked, but they need to be recognized for the additional effort. It’s amazing what a small, heartfelt gesture can mean to someone. And it doesn’t have to be expensive. Take a moment to personally thank each person with a 1-on-1 conversation and/or with a handwritten note. Bring cookies or coffee for a mid-afternoon snack. Take candid shots of the crew with your phone and post to your pharmacy’s Facebook page with comments about how wonderful they are – and how you couldn’t do it without them. It’s true and a great way to acknowledge them.

4. Involve your current staff in the process

This strategy is beneficial with both hiring new staff as well as investing in staff retention. By asking for referrals from current employees, they might know just the candidate to fill the opening in your team. The candidate who is referred will be one step ahead in the hiring process as they have been pre-vetted by a current member of your team who is already invested in your business, and if the candidate that they refer is hired, then you can reward them with some form of a bonus, building morale and reinforcing their loyalty to the company. Another benefit for your pharmacy is that employees who were referred by a colleague are often more likely to stay with your pharmacy long term, therefore saving you time and money in the future with less employee turnover.